Privacy & Data Security
Protecting your personal data and your privacy is the highest priority for Luxinza.
Data Controller and Introduction
As Luxinza (hereinafter referred to as the "Company"), we attach great importance to the security and privacy of the personal data of our users and customers who visit our website. In accordance with the relevant data protection laws, we explain in this text for what purposes we will process your personal data in our capacity as data controller, to whom and for what purposes these data may be transferred, our data collection method, and our legal grounds. By using our website, you agree to the data collection and use practices described in this policy.
What Data Do We Collect?
When you use our services or contact us, we may collect personal data in the following categories: • Identity and Contact Information: Name, surname, e-mail address, phone number, and address information you provide when filling out forms. • Transaction Security and Technical Data: Digital footprints such as your IP address, browser type, operating system, time of entry and exit to our site, and the pages you browse. • Marketing and Preferences: Your interests and product preferences shared through newsletter subscriptions, sample requests, and quote forms. • Request and Communication Data: Support messages, complaints, and feedback you send to us.
Purposes of Processing Personal Data
Your collected data is processed for the following purposes: • Service Provision: Managing your orders, product delivery, and providing after-sales support services. • Communication: Contacting you to conclude your free discovery requests, quote requests, and sample requests. • Development: Conducting analysis to improve the user experience of our website and resolving technical issues. • Marketing (Subject to Consent): Establishing marketing communication to inform you about innovations, campaigns, and our special offers. • Legal Obligations: Fulfilling our legal responsibilities arising from tax legislation, e-commerce law, and other relevant legislation.
Your Rights
As a data subject, you have the following rights by applying to our Company: • Learning whether your personal data is processed, • Requesting information if it has been processed, • Learning the purpose of processing and whether it is used in accordance with its purpose, • Knowing the third parties to whom it is transferred inland or abroad, • Requesting correction of incomplete or incorrect data, • Requesting deletion or destruction of data within the framework of relevant laws, • Objecting to the occurrence of a result against you by analyzing the processed data exclusively through automated systems. For these requests, you can contact us at info@luxinza.com.
Data Security
We implement industry-standard technical and administrative protection measures to protect your personal data against unauthorized access, loss, or misuse. Your data is stored on secure servers and is made available only to authorized personnel.